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Know your rights – Nuisance doorstep callers and uninvited traders

You can say no and you can ask them to leave

Check them all and make a call – If you believe the person or persons at your front door is there for a genuine purpose, ask for photographic identification and check the details with the company they are representing – see Useful Contacts

Take your time  Don’t feel pushed or rushed into agreeing to purchase a service or goods on your doorstep, and never pay for work before it is completed. The cancellation period for buying goods on your doorstep is 14 calendar days after the delivery of the goods or commencement of the service, there are exceptions for bespoke products and emergency repairs. If the service starts immediately, you can still cancel within the 14 days cooling-off period but you may not get a full refund. If permission hasn’t been given to start work there is no requirement to pay.

Report it! – By displaying the ‘no nuisance callers / uninvited traders’ door sticker you are clearly stating that you do not wish to receive uninvited callers, and failure to leave when asked can be an offence. So, if an uninvited trader or nuisance caller persists; if you believe you have been scammed or; a doorstep caller has acted suspiciously, please contact the Police by dialling 101 to report your concerns. Please always dial 999 in an emergency.

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