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Working with Partners

Keep Safe Cymru Scheme Alun Michael holding card

Keep Safe Cymru Scheme

The ‘first registered card scheme of its kind in Wales’ to help people with learning disabilities or a mental health condition – with a communication need was launched in November 2014.
South Wales Police, Learning Disability Services and Mencap Cymru, have jointly developed a Keep Safe Card Scheme for anyone in the South Wales force area with a Learning Disability, or Mental Health and communication need.


The scheme, a first in Wales, is designed to make people more aware of their personal safety, to encourage reporting of crime – especially hate crime – and to seek help if they need it. It will also help those providing assistance, such as the Police, to access support for the user of the card and understand how to make them feel safer.

Alun Michael said:

“Over many years I have seen the problems that can arise when an individual’s circumstances are not understood. People in official roles who are themselves under pressure can be impatient when they don’t know that a member of the public needs a little time and space to be able to explain themselves or to be given some special consideration.

“This scheme is about ensuring that people get the consideration they need and it’s helpful to the person who is shown the card as well as the person presenting it. We need to support the scheme and promote awareness of the benefits it will deliver.”

You can find out more about the Keep Safe Cymru scheme here.


British Sign Language (BSL)

We are committed to working with partners to improve accessibility across our services and provide communities who face particular barriers, with innovative solutions in accessing these services. We have established a joint working group, which looks at ways to enhance accessibility for deaf communities using our services. By understanding their needs, concerns, and their views on how they would like to shape current methods of communication, we will aim to introduce new initiatives and improve contact options.

To date, South Wales Police has developed two videos in British Sign Language (BSL) about how to contact us in an emergency or a non-emergency.

This is work is currently ongoing, and further updates will be available soon.

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