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Victims of Crime

South Wales Victim Focus Logo

From 1st April 2015, the Commissioner is accountable for the delivery of services for Victims of Crime within South Wales. He is currently working with partners across the force to ensure that Victims in South Wales receive the appropriate support.

The Code of Practice for Victims of Crime in England and Wales and supporting public information materials - GOV.UK (

Victim's Code: A Ministry of Justice graphic showing the rights of victims of crime


Who is a ‘victim’ under this code?

A victim is anyone that has suffered physical, mental, emotional harm or economic loss, as a direct result of the crime. This includes businesses, close relatives of someone who has been killed as a result of a crime, parents/guardians of victims under 18 years of age and nominated family advocates for victims with a mental impairment.

When your rights are not met

If you feel that you have not received an acceptable standard of service or if you feel your rights under the Code of Practice for Victims of Crime have not been met by South Wales Police, you can make a complaint online via South Wales Police website, calling 101, or by attending any of our public-facing police stations in person.




You can report non-urgent crimes to their website:


FOR EMERGENCIES: Always call 999

If you can't talk when you call 999, press 55 and an officer will attend to you urgently

For immediate police response: Text 999 (if you have pre-registered with the emergency SMS service)

If you are hard of hearing, for non-emergencies please text South Wales Police on: 18000



  Signposting to local Services


Specialist services for black and minoritised victims of abuse, violence, and exploitation in Wales.

0800 731 8147 (Helpline: 24hr)


Calan DVS

Domestic abuse charity servicing Neath Port Talbot and Bridgend

01639 633580


Cardiff Women's Aid

Helping women in the capital who are victim of abuse.

02920 460566 (Helpline: 24hr)




Dyn Safer Wales

Working across Wales to support men who experience domestic abuse.

0808 801 0321



Henna Foundation

A national registered charity committed to strengthening families within Muslim communities

029 2049 6920

Website: Henna Foundation (



RCT Domestic Abuse Services

Domestic abuse support for those in the Rhondda Cynon Taf area

01443 400791



Safer Merthyr Tydfil

Support for those in the Merthyr Tydfil area

01685 353999 (Mon-Fri 9am-5pm)




New Pathways

Specialist support service for adults and children affected by rape, sexual abuse and sexual assault

01685 379 310




Safer Wales

Independent charity whose mission is to support, protect and empower groups of people who are often invisible in society

029 2022 0033


Swansea Women's Aid

Women-only organisation which supports women, with or without children, who are affected by domestic abuse

01792 644683 (24hr)


South Wales Victim Focus

local service run by the national and independent charity, Victim Support. We provide help and support to anyone in South Wales affected by crime

0300 30 30 161

Website: https:


Thrive Women's Aid

Support for women, children and young people in Neath Port Talbot

01639 894864




Welsh Women's Aid

Support service for women and children experiencing domestic abuse and all forms of violence

02920 541 551


Vale Domestic Abuse Services

Help for victims in the Vale of Glamorgan

01446 744755 (Mon-Fri 9am-5pm)



National Helplines




National LGBT Domestic Violence Helpline

0800 999 5428 (Mon, Tues and Fri 10am-5pm, Wed and Thurs 10am-8pm)


Karma Nirvana

Honour Abuse UK Helpline

0800 5999 247 (Mon-Fri 9am-5pm)



 Live Fear Free

Helpline for sexual violence and domestic abuse victims in Wales.

0808 8010 800 (24hr)



UK charity working to stop the harms done by those who perpetrate domestic abus

 0808 8024040


Support Line

Provides a confidential helpline offering emotional support

01708 765200



Survivors Trust

Umbrella agency for specialist rape and sexual abuse services in the UK

08088 010818

        Survivor UK

A free and confidential telephone helpline for men and boys who are dealing with the effects of sexual violence




Victim Support

Independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales.

0808 16 89 111



Paula Hardy is the Strategic Lead for Vulnerability & Victims, T: 01656 869366


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