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Supporting victims of domestic violence and abuse

It's more important than ever for survivors of domestic violence and abuse to know that help is available

The Commissioner speaks about the impact of having to stay at home and how this can make matters much worse for those living with domestic violence and abuse, but most importantly reassures communities that even during present emergency, help and support is available. 

Important Information

Violence and abuse are never acceptable and South Wales Police will respond even during the present emergency. 

Please call 999 in an emergency, for silent help dial 999 and then press 55 (see below)

Support and Advice


The 'Live Fear Free' helpline continues to offer confidential, bilingual services, providing advice, support and information on accessing refuge and specialist services 24 hours a day, 7 days a week, 365 days a year:

  • Telephone: 0808 80 10 800
  • Live Chat Service:
  • Text: 07860 077 333
  • Email:

Information and advice for those worried about perpetrating and abuse can be accessed via the Respect website:


Local services are also still available across the South Wales area.

  • 01446 744 755 (24 hours)
  • 01685 379 310

  • 02920 541 551

  • 01685 353 999

  • Bridgend - 01656 766 139 
  • Neath - 01639 633 580 

  • 02920 460 566
  • 01443 400 791

  •  01639 894 864

  • 01792 644 683

  • 0800 731 8147

  • 0300 30 30 161

  • 02920 496 920

Support service for male victims of domestic violence and abuse 

  • 0808 801 0321


Safety Planning


We know that many people who are currently living with the perpetrator of their abuse are fearful of escalating violence and abuse during this period of self-isolation. 

Welsh Women's Aid provides key pieces of safety advice to help you during this period -

The Bright Sky App also provides information about staying safe if you are experiencing domestic violence and abuse. 

Bright Sky is a free to download mobile app, launched in partnership with the Vodafone Foundation, providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

The app is also designed to be used by specialist and non-specialist practitioners and other employers, and for anyone looking for information about issues around domestic abuse such as online safety, stalking and harassment and sexual consent.


Social Media Influencer Ben Phillips has also partnered up with South Wales Police to reinforce the message to communities that YOU ARE NOT ALONE and help and support continues to be available for those affected by domestic violence and abuse. You can watch his video here 



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