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The arrangements in my team

Following recent government announcements in response to Covid-19, the Commissioner and his Executive team have made some temporary changes to the way the team operates.

Temporary changes to some of our working arrangements and practices have been put in place in order to protect the safety and wellbeing of our staff, the public and our partners. Contingency arrangements will be reviewed regularly and in line with Government announcements. 

You can find out more about our temporary working arrangements below: 

Office Arrangements

The Commissioner and his team are now working remotely, however they continue to support communities through these challenging times.


The team also remain in close contact with the many organisations funded through our grants and our commissioned services for victims. You can still contact us during normal office hours of 9am and 5pm, Monday to Friday, however, please be aware that calls are being diverted to staff working individually from home and this may lead to delay in getting back to you.


Our contact details are:


Telephone: 01656 869366


Public Engagement

Following current government guidelines and for the wellbeing of our staff and the public, the Commissioner and his team are no longer able to undertake face to face engagement activities such as community walkabouts or community events.

The Commissioner is still committed to ensuring that the communities of South Wales are provided with opportunities to share their feedback and concerns and will continue to utilise digital platforms such as our website and social media channels, to develop a range of engagement methods that inform, interact with and listen to our communities.

Independent Custody Visiting

Due to the current climate and ever changing situation with the outbreak of Coronavirus, we have decided to pause all custody visits at this time.


Our Independent Custody Volunteers usually make weekly visits to custody cells across South Wales to check on the welfare of detainees in custody and the conditions in which they are held. After careful consideration and following government guidelines, we feel that the health and wellbeing of our Independent Custody Visitors is a priority. We have put in place a contingency plan to continue to provide oversight and monitoring of detention whilst visits are paused during the pandemic.


We have agreed to make an unannounced call to the Bronze Inspector every week and ask for live custody record numbers that we randomly check on the Police Niche system . During the call, we also ask for an overview of defects, key issues and challenges in custody and continue to follow the Independent Custody Visiting Association guidance on recommended measures. We will provide a summary of our findings every 4 weeks.


In order to ensure that our volunteers continue to play a part and have some oversight of challenges, we are also hoping to use the results of the custody record reviews as a basis to create some key dilemmas or debates.


We fully appreciate that this doesn’t provide the same level of oversight that the scheme usually provides, but please be assured we are all doing our very best during this unprecedented time to ensure that the detainees welfare is maintained.


You can find out more about our Independent Custody Visiting Scheme here



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