As stated in the Police Reform and Social Responsibility Act 2011, Police and Crime Commissioners have ‘a statutory duty and electoral mandate to hold the police to account on behalf of the public’. Quality assurance and supportive scrutiny is a process that enables the Commissioner to challenge, whist also providing support to the force to make improvements and respond appropriately. It also seeks to promote public trust and confidence in the effectiveness and efficiency of local policing.
Quality Assurance Exercises
Members of the Police & Crime Commissioner’s team conduct regular quality assurance exercises, ranging from reviewing completed stop and search forms, observing body worn video and monitoring victim satisfaction. Examples of these exercises include:
Stop and Search
Body worn video: The key points being considered during these body worn video exercises are the extent to which the ‘GOWISELY’ protocol has been adhered to during each search. The ‘GOWISELY’ protocol is as follows:
In addition to this, the overall politeness and civility of officers during each search is considered.
Victim Satisfaction Surveys
Following the initial report of an incident, crime types are recorded within the police management system. The Telephone Research Unit based in South Wales Police are responsible for contacting victims who have reported to South Wales Police to further understand their experience of reporting to the police. The victim satisfaction survey captures feedback from each stage of a victim’s journey ranging from the initial point of contact through to action taken and treatment by officers.
Hate Crime: When we review hate crime victim satisfaction surveys we look at the qualitative information provided by hate crime victims to the South Wales Police Telephone Research Unit. The reviews aim to explore and understand victim experiences after they report a hate-related incident to South Wales Police in order to identify good practice and any issues of concern.
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